Terms of service
Last Updated: 22 September 2026
Welcome to LINSO. Your Trust Matters to Us.
Thank you for choosing LINSO! We believe in making your shopping experience simple, secure, and transparent.
These Terms & Conditions govern your use of www.linso.in and the purchase of products offered by LINSO, a brand of RAYOM BUSINESS CASE PRIVATE LIMITED.
By accessing our website or placing an order, you agree to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please read them carefully before using our website.
Eligibility
To place an order on LINSO, you must be at least 18 years old and legally capable of entering into a binding contract under Indian law.
If you are under 18, you may use our website only under the supervision of a parent or legal guardian.
Your Account
Creating an account may be required to access certain features or place orders on our website.
When using your LINSO account, you agree to:
- Provide accurate and up-to-date information.
- Keep your login credentials secure.
- Notify us immediately if you notice any unauthorized activity.
LINSO reserves the right to suspend or terminate accounts involved in fraudulent activities, providing false information, or violating these Terms & Conditions.
Products, Pricing & Availability
Clear Information. Transparent Pricing.
We make every effort to provide accurate product descriptions, specifications, images, and pricing.
However, minor variations in product colour, packaging, or specifications may occur.
Product Pricing
All prices displayed on our website are in Indian Rupees (₹) and include applicable taxes unless otherwise stated.
Prices and promotional offers may change without prior notice. Any changes will not affect orders already accepted, except where a genuine pricing or listing error requires correction.
Product Availability
All orders are subject to product availability.
If a product becomes unavailable after you place an order, our team will notify you and arrange a full refund of the amount paid for the unavailable product.
In the event of a genuine pricing or listing error, LINSO reserves the right to cancel the affected order and issue a full refund.
Orders & Payments
Shop Securely. Pay Conveniently.
By placing an order on our website, you agree to provide accurate billing, shipping, and contact information.
All orders are subject to confirmation and acceptance by LINSO.
We reserve the right to cancel orders in cases of suspected fraud, unauthorized transactions, pricing errors, or product unavailability.
If an order is cancelled by LINSO after payment, the amount paid for the cancelled order will be refunded.
Accepted Payment Methods
You can pay using the payment options available at checkout, which may include:
- Credit or Debit Cards
- UPI
- Net Banking
- Digital Wallets
- Cash on Delivery (COD), where available.
Payments are processed through third-party payment gateway providers.
LINSO does not store your complete card or banking credentials.
You are responsible for ensuring that the payment information provided is accurate and that you are authorized to use the selected payment method.
Shipping & Delivery
Your Order. Delivered with Care.
We aim to process and deliver your orders as smoothly as possible.
Delivery timelines and shipping charges, where applicable, will be communicated during checkout or through our Shipping Policy.
Please ensure that your shipping address and contact details are accurate to avoid unnecessary delivery delays.
Delivery may be affected by circumstances beyond our reasonable control, including courier disruptions, weather conditions, or other unforeseen events.
For more information, please refer to our Shipping Policy.
Returns, Refunds & Cancellations
Simple Returns. Hassle-Free Experience.
We want you to shop with confidence.
LINSO Air Purifiers are eligible for return within 7 days of delivery, provided the product is unused and meets our return eligibility conditions.
Eligible returns receive a full refund after successful quality inspection.
Return pickup is completely free.
Orders can be cancelled before dispatch at no additional cost.
For detailed information about return eligibility, refund timelines, damaged products, and cancellations, please refer to our Return & Refund Policy.
Product Warranty
1-Year Unconditional Replacement Warranty
Every LINSO Air Purifier comes with a 1-Year Unconditional Replacement Warranty.
If your Air Purifier develops a manufacturing defect during the warranty period, you can contact our Customer Support team to initiate a replacement request.
Warranty claims are subject to the applicable warranty terms and verification of the reported issue.
For complete warranty coverage and conditions, please refer to our Warranty Policy or the warranty documentation provided with your product.
Your statutory consumer rights remain unaffected by these warranty terms.
Intellectual Property
Our Brand. Our Content.
All content displayed on www.linso.in, including the LINSO brand name, logo, product designs, images, graphics, text, trademarks, and other creative materials, belongs to RAYOM BUSINESS CASE PRIVATE LIMITED or its respective licensors.
These materials are protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without prior written permission.
Unauthorized use of LINSO's intellectual property is prohibited.
Website Usage
A Safe Shopping Experience for Everyone.
By using our website, you agree not to engage in activities that may harm LINSO, its customers, or its website.
You must not:
- Use the website for unlawful or fraudulent activities.
- Attempt to gain unauthorized access to our website or systems.
- Upload or transmit viruses, malware, or harmful software.
- Interfere with the website's functionality or security.
- Submit false, misleading, defamatory, or infringing content.
LINSO reserves the right to restrict access to users who violate these Terms & Conditions.
Customer Reviews & Content
We value your feedback and encourage you to share genuine experiences with LINSO products.
By submitting reviews, ratings, photographs, videos, or other content on our website, you confirm that you own the content or have the necessary rights to share it.
You grant LINSO a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and distribute the submitted content for marketing and promotional purposes.
You must not submit content that violates the rights of others or contains false, misleading, or unlawful information.
Third-Party Links & Services
Our website may contain links to third-party websites, payment gateways, or external services.
These services operate independently and may have their own terms, conditions, and privacy policies.
LINSO is not responsible for the content, policies, or practices of third-party websites that we do not own or control.
We encourage you to review their policies before using their services.
Limitation of Liability
To the extent permitted by applicable law, LINSO and RAYOM BUSINESS CASE PRIVATE LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Our liability for claims relating to an order shall not exceed the amount paid for the relevant product, except where applicable law provides otherwise.
Nothing in these Terms & Conditions limits or excludes any rights or remedies available to customers under applicable Indian consumer protection laws.
Indemnification
You agree to indemnify and hold harmless LINSO, RAYOM BUSINESS CASE PRIVATE LIMITED, and their respective directors, employees, and affiliates against claims, losses, damages, or reasonable legal expenses arising from your unlawful use of the website, breach of these Terms & Conditions, or violation of third-party rights, to the extent permitted by applicable law.
Events Beyond Our Control
LINSO shall not be responsible for delays or failure to fulfil obligations caused by circumstances beyond our reasonable control.
These may include natural disasters, government restrictions, strikes, transportation disruptions, courier network failures, or other unforeseen events.
We will make reasonable efforts to communicate significant delays and resolve affected orders.
Your applicable statutory consumer rights remain unaffected.
Privacy & Data Protection
Your Privacy Matters.
We respect your privacy and are committed to protecting your personal information.
When you use our website, we may collect and process information necessary to manage orders, process payments, arrange deliveries, and provide customer support.
For more information about how your personal information is collected, used, stored, and protected, please refer to our Privacy Policy.
Changes to These Terms
LINSO reserves the right to update or modify these Terms & Conditions from time to time.
Any revised terms will be published on our website with an updated effective date.
Changes will apply prospectively and will not retrospectively alter the terms of orders already accepted, except where required by applicable law.
We encourage you to review this page periodically to stay informed.
Governing Law & Dispute Resolution
These Terms & Conditions are governed by the applicable laws of India.
If you have a concern or dispute regarding your order, we encourage you to contact our Customer Support team so we can work towards a resolution.
If a dispute cannot be resolved amicably, it may be referred to the appropriate court or legal authority having jurisdiction under Indian law.
Nothing in these Terms & Conditions restricts your right to approach the appropriate consumer commission or seek remedies available under applicable consumer protection laws.
Grievance Officer & Contact Information
Need Help? We're Here for You.
At LINSO, we are committed to addressing your concerns and providing a smooth shopping experience.
If you have any questions, complaints, or concerns regarding your order, payment, delivery, return, refund, or warranty, please contact our Customer Support team or Grievance Officer.
Company Name: RAYOM BUSINESS CASE PRIVATE LIMITED
Brand Name: LINSO
Grievance Officer: Rahul Sangathiya
Grievance Email: rayombusinesscase@gmail.com
Customer Support Email: support@linso.in
Customer Care: +91 8302645795
Registered Business Address:
A-183, Tonk Road, Jaipur
Rajasthan, India – 302022
Working Hours: Monday – Saturday | 10:00 AM – 6:00 PM
Website: www.linso.in
These Terms & Conditions apply to purchases made directly through www.linso.in. Orders placed through Amazon, Flipkart, or other third-party marketplaces are also subject to the respective platform's applicable terms and policie