Refund policy
At LINSO, your satisfaction matters to us. Whether you've changed your mind or received a product that isn't quite right, we're here to make the return and refund process simple, transparent, and hassle-free.
Everything You Need to Know
| 7-Day Returns | Free Return Pickup |
|---|---|
| Easy returns on unused products. | No return shipping charges. |
| 100% Refund | 1-Year Replacement Warranty |
| Get your full amount back on eligible returns. | Replacement coverage for manufacturing defects. |
Return Eligibility
7-Day Returns — Unused Products Only
You can return your LINSO Air Purifier within 7 days of delivery, provided it meets the following conditions:
- The product must be unused and in its original condition.
- All original packaging, accessories, manuals, and included items must be intact.
- The return request must be raised within 7 days of delivery.
All returned products are subject to a quality inspection. Returns that do not meet these conditions may be rejected.
Already Used Your Air Purifier?
Used products are not eligible for returns or refunds. However, if your Air Purifier develops a manufacturing defect, it will be covered under our 1-Year Unconditional Replacement Warranty, subject to the applicable warranty terms.
Products that are functioning properly but are no longer wanted after use are not eligible for return or replacement.
How to Return Your Product
Four Simple Steps. Zero Hassle.
Contact Us
Reach out to our Customer Support team within 7 days of delivery to initiate your return request.
Get Approval
Our team will review your request and communicate approval or rejection within 2–3 business days.
Free Pickup
Once approved, our courier partner will collect your product within 2–3 business days at no additional cost.
Please ensure the product is securely packed with all original accessories and packaging.
Quality Check
Once your product reaches our warehouse, it will undergo a quality inspection within 1–2 business days.
If the product is found to be used, damaged, missing accessories, or not in its original condition, the return request may be rejected.
These conditions apply to standard returns. Damaged, defective, or incorrect products are handled separately under the applicable policy.
Refunds
100% Refund. Zero Return Charges.
Once your returned product successfully passes our quality inspection, your full refund will be processed within 8–10 business days.
| Payment Method | Refund Process |
|---|---|
| Prepaid Orders | Refunded to your original payment method. |
| Cash on Delivery (COD) | Refunded to your bank account or UPI details provided to our support team. |
No Hidden Deductions
Eligible returns receive a full refund of the amount paid, including any original delivery or COD handling charges.
Return pickup is completely free.
The actual time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
Damaged, Defective or Incorrect Products
Something Wrong? We've Got You Covered.
If you receive a damaged, defective, or incorrect product, please contact our Customer Support team within 48 hours of delivery.
Share your order details along with clear photographs or videos of the issue to help us verify your request.
Once your claim is verified, you can choose the resolution that works for you.
| Free Replacement | Full Refund |
|---|---|
| Receive a replacement product at no additional cost. | Get 100% of the amount paid back. |
An unboxing video, if available, may help us process your request faster.
Manufacturing defects identified after the initial return period will be handled under our applicable Warranty Policy.
Order Cancellation
Changed Your Mind? No Problem.
Before Dispatch
You can cancel your order free of charge before it has been dispatched.
Prepaid orders are eligible for a full refund.
After Dispatch
Once your order has been dispatched, it cannot be cancelled.
However, you may request a return after delivery, subject to our Return Eligibility conditions.
To request a cancellation, simply contact our Customer Support team with your order details.
Replacement Warranty
1-Year Unconditional Replacement Warranty
Every LINSO Air Purifier comes with a 1-Year Unconditional Replacement Warranty.
If your Air Purifier develops a manufacturing defect during the warranty period, contact our Customer Support team to initiate a replacement request.
Replacement claims are subject to the applicable warranty terms and verification of the reported issue.
For complete warranty coverage and conditions, please refer to our Warranty Policy.
Need Help? We're Here for You.
Have a question about your return, refund, cancellation, or replacement? Our Customer Support team is just a call or email away.
LINSO | Rayom Business Case Pvt Ltd
Email: support@linso.in
Customer Care: +91 8302645795
Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM
Website: www.linso.in